Shipping and Despatch

UK CUSTOMERS

£5 - Royal Mail Special Delivery Guaranteed, 1-2 days

Free shipping on orders over £100

INTERNATIONAL CUSTOMERS

£10 - Royal Mail International Tracked and Signed, 3-12 days

Free shipping on orders over £150

Please note: Customers outside of the UK may incur customs clearance and import duties and / or VAT dependent on the order value and are payable by the person receiving the goods. Please check with your local authority to determine what rates will be applicable to you.

EU Customers - things have changed post-Brexit, please see this page for information specific to you

Despatch Times

Ready-made

Please allow upto 5 days to ship

All jewellery in the Ready-made section is in stock and ready to ship. For rings please check against individual sizes.

Made-to-order and Pre-orders

Production time for these items will vary but the timescale will be displayed clearly on the product page
If your order contains Ready-Made and Made-to-Order items I will wait and ship all items together - if you would like them shipped separately please contact me to arrange.
Despatch times are not guaranteed but if any delays occur I will email you to keep you updated. If you are ordering for a special occasion please feel free to add a note at check out with the date required and of course I will do my best to help meet your deadline.

Tracking & Insurance

All orders over £25 are shipped with tracking and insurance. You will be sent a tracking number when your order has shipped. Please be aware that the level of tracking can depend on your country's postal system and how often they scan an item. 
If your parcel does not arrive within the specified timeframe please use the tracking to determine the last known location and make an enquiry to your postal service. If your item has not arrived after 30 days please contact me and I will assist. I am not responsible for lost or stolen packages, if your parcels goes missing you may need to lodge a claim, which I will assist you with if necessary. 
Please see full Policies and FAQ prior to ordering.