Shipping and Despatch

UK CUSTOMERS

£5 - Royal Mail Special Delivery Guaranteed, 1-2 days

Free shipping on orders over £100

INTERNATIONAL CUSTOMERS

£10 - Royal Mail International Tracked and Signed, 3-12 days

Free shipping on orders over £150

Please note: International orders may incur import charges as per the laws of that state / country and are the customer’s responsibility. 

Despatch Times

Ready-made

Please allow upto 5 days to ship

All jewellery in the Ready-made section is in stock and ready to ship. For rings please check against individual sizes.

Made-to-order

Made-to-order pieces can take 10-30 days - each listing will advise the required timescale.

Pre-order

Pre-order listings are reservations of the next batch or a limited run of a piece. The timescale will be clearly displayed within Pre-order listings.
If your order contains Ready-Made and Made-to-Order items I will wait and ship all items together - if you would like them shipped separately please contact me to arrange.
Despatch times are not guaranteed but if any delays occur I will email you to keep you updated. If you are ordering for a special occasion please feel free to add a note at check out with the date required and of course I will do my best to help meet your deadline.
"Pre-order" items will specify the production timeframe within their individual descriptions.

Tracking & Insurance

All orders over £25 are shipped with tracking and insurance. You will be sent a tracking number when your order has shipped. Please be aware that the level of tracking can depend on your country's postal system and how often they scan an item. 
If your parcel does not arrive within the specified timeframe please use the tracking to determine the last known location and make an enquiry to your post office. If your item has not arrived after 30 days please contact me and I will investigate. I am not responsible for lost or stolen packages, if your parcels goes missing a claim will be made to the carrier. 
Please see full Policies and FAQ prior to ordering.