Materials & Hallmarking
All Toilworn jewellery is made from .925 Sterling Silver and gold upon request. All jewellery is hallmarked as per UK law. Some small items make hallmarking impractical, and those under the minimum hallmarking weight may not be marked.
Natural gemstones vary in colour and shape, each is unique and is chosen at the time from my stock when the piece is made. No two stones are identical.
The UK Hallmark is a series of stamped marks applied by one of the four Assay Offices, marks detailed from left to right:
Maker's mark // Lion sterling silver symbol // 925 for sterling silver // Anchor for the Birmingham Assay // Date letter
The lion and the date letter are optional marks and not required for a full legal hallmark but something I choose to add when the item is large enough
RETURNS & CANCELLATIONS
Customer satisfaction is my upmost priority and if you encounter any issues or concerns with your purchase please contact me.
RETURNS
You have the right to return your items without question if you contact me within 14 days of receipt of your order. Orders will only be refunded once the items have been received in their original unworn condition including original packaging. The customer is responsible for ensuring the goods are returned, therefore a recorded and insured delivery method is advised.
Please contact me for return instructions and do not attempt to return items without receiving these.
CANCELLATIONS
To cancel an order before it has shipped please use the contact form to request the cancellation. You will receive a confirmation email and be issued a refund within 7 working days. Custom, one-off and sale items are not eligible for cancellations or returns. Orders cannot be cancelled after they have shipped. See Returns above.
OTHER FAQ
CARE INSTRUCTIONS
In order to provide your jewellery with the best care for longevity please see the detailed Care Guide
CUSTOM ORDERS
If you have a special request; for an item in gold, a certain size or a particular gemstone please get in touch via the contact form. Custom items are exempt from the returns policy. A deposit may also be necessary and retained if the customer fails to pay in full within one month of the item being ready.
RING SIZING
See the dedicated page for Ring Sizing
If you order a ring and require the size change I can resize for a nominal fee. Please use the contact page to get in touch.
REPAIRS
If your jewellery has been damaged in any way, accidentally or through wear and tear I will gladly repair and revive it. There may be a charge to repair certain items or if a stone is missing. Use the contact page to get in touch and I’ll send you instructions on how to return it to me and advise any repair costs prior to going ahead.
If you have any queries not discussed here please drop me a line from the contact page
