Materials & Hallmarking
All Toilworn jewellery is made from .925 Sterling Silver and gold upon request. All jewellery is hallmarked as per UK law, the hallmark is a series of stamped impressions, see below.
Some small items make hallmarking impractical, and those under the minimum hallmarking weight may not be marked.
Natural gemstones vary in colour and shape, each is unique and is chosen at the time from my stock when the piece is made. No two stones are identical.
Left to right: Maker's mark // Lion tradition sterling silver symbol // 925 for sterling silver // Anchor representing the Birmingham Assay // Year date letter symbol
RETURNS & CANCELLATIONS
I want you to be happy with your purchase and have every confidence that you will be delighted with your jewels but in the event that you are not entirely happy I will do everything I can to make it right. Please contact me so we can discuss any concerns and provide a replacement if necessary.
You may also return or cancel an order, details below:
You also have the right to return your items, without questions if you contact me within 14 days of receipt of your order. This is known as the a "cooling-off" period. Please use the contact form to request return instructions for this.
Do not attempt to return items for any reason without instructions.
Orders will only be refunded once the items have been received in their original unworn condition including original packaging.
The customer is responsible for ensuring the goods are returned, therefore a recorded and insured delivery method is advised.
To cancel an order before it has shipped please use the contact form to request the cancellation. You will receive a confirmation email and be issued a refund within 7 working days. Custom, one-off and sale items are not eligible for cancellations or returns. Orders cannot be cancelled after they have shipped. See Returns above.
OTHER FAQ
If you have a special request, for an item in gold, a certain size or a particular gemstone please get in touch via the contact form. Custom items are exempt from the returns policy. Custom orders will be held for up to one month after notifying the customer they are ready to purchase, after which time they may be made available for general sale.
See the dedicated page for Ring Sizing
If you order a ring and require the size change I can resize for a nominal fee. Please use the contact page to get in touch.
If your jewellery has been damaged in any way, accidentally or through wear and tear I will gladly re-finish and revive it free of charge. If a stone is missing there will be a charge to replace it but I will quote for this before going ahead. Use the contact page to get in touch and I’ll send you instructions on how to return it to me.
If you have any queries not discussed here please drop me a line from the contact page